eCommerce Fulfillment Services
PFS equips eCommerce brands and retailers to delight customers by bringing their unique brand ethos to life throughout the order fulfillment process. This extends beyond the fulfillment center though. Our fully integrated services and technologies support seamless eCommerce operations across the entire post-purchase experience.
eCommerce Fulfillment
Customized eCommerce fulfillment using automated pick-pack-ship processes that maximize efficiency, accuracy and quality control across all of our global locations – over 2.2 million square feet of distribution space.
Customer Service
Scalable customer care that operates as an indistinguishable extension of your brand with a proprietary CRM tool that guides each agent interaction to ensure highly responsive and personalized support.
Payment & Fraud
Seamless payment processing and fraud management services that strikes the right balance between risk and quality service through business rules set according to industry standards and your priorities.
Order Management
Reliable and scalable order management functionality that seamlessly integrates with our Payment & Fraud services to offer a comprehensive order-to-cash platform complete with real-time reporting, merchant of record services and more.
Peak Support
PFS is committed to providing reliable performance at any volume. From staff augmentation for customer service to multi-node fulfillment solutions and more, we ensure scalability and business continuity across all services.