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Despite spikes of COVID-19 cases in certain parts of the country, some brick-and-mortar retailers are gearing up for limited reopenings. Malls and grocery stores will…

The COVID-19 pandemic has brought many changes in consumer retail behavior - from the types of goods they buy to their expectation of delivery times…

COVID-19 has forced many US consumers to alter their shopping preferences. Consumers are now finding themselves shopping with what is available versus what is preferred…

In a world where we’re bombarded with ‘fake news’ and influencers promoting products in glossy lifestyle photos, it seems consumers are wising up to the…

Recent weeks have seen our much-loved high street grind to a halt, as the UK continues to face a foreseeable lockdown in an effort to…

At the onset of the COVID-19 outbreak in the West in March 2020, it quickly became clear to our team at PFS that our onsite…

Although the fashion landscape currently looks bleak, there may be hope for fashion, luxury and beauty yet, as individual sectors begin to show signs of…

eCommerce has suddenly become the primary sales channel as a result of COVID-19 and retailers are having to find creative solutions to meet consumer demand…

The shopping habits of UK consumers have been permanently altered by the coronavirus lockdown, our latest research has found. PFS surveyed 2,000 consumers to understand…

The eruption of a pandemic in a society accustomed to social media, a surplus of stock and same-day delivery, is uncharted territory. Sales across eCommerce…

As of Wednesday, the 26th of February, the number of Coronavirus cases globally is greater than those in China alone.[1] As the virus continues to…

Part One: The Shifting Face of CPG Over the last decade, a common theme that has transcended the retail sector is disruption. We have seen…

2020 continues to be an extremely turbulent and disruptive time for the retail sector, with ongoing economic and political uncertainties placing online brands under increasing…

The retail industry is changing, fast. Over the past decade, we have seen this sector move to a primarily online function and innovate to meet…

2019 certainly came with its challenges – from ongoing political turbulence to the evolving demands of today’s customer. But, the outlook for retailers is not…

Here we are, less than two weeks away from the start of a new decade. While we may not feel any different waking up on…

Consumers are increasingly expecting fast, affordable and on-trend, seasonal apparel at the click of a button – putting increased pressure on online retailers to deliver…

Shoppers across the US are in the holiday spirit this year. Consumer spending from the day before Thanksgiving to Cyber Monday exceeded $27 billion and,…

With more than a quarter (28%) of UK shoppers expecting to spend more online this Christmas season than they did in 2018, peak season is…

With the holiday season around the corner, fraudsters worldwide are gearing up for the opportunity to take advantage of both merchants and consumers. With fraud…

Whilst there continues to be growing level of negativity surrounding the future of our much-loved high street, it is not all doom and gloom. As…

On the heels of shifting consumer preferences, global policy changes and a steady flow of cyber-attacks, the state of California has put into motion the…

The payments industry has become an ever-changing landscape. Consumer needs are constantly shifting, causing a clear impact on the rate of technological innovation. Particularly with…

Today, people who shop online expect a seamless shopping experience from first click to front door. That means not only good deals and seamless websites,…

In the world of eCommerce, retailers are always looking for ways to cut down on costs and improve their fulfillment operations. To stay ahead, they…

The primary role of packaging is to protect a product throughout the eCommerce supply chain – from distribution to delivery. Packaging that fails to do…

Providing highly responsive, brand-centric customer service is critical for retailers who want to keep up with today’s On-Demand Economy. Many of these retailers are struggling…

The pop-up phenomenon has and continues to remold the retail landscape as we know it – and there’s no sign of this trend slowing down…

The UK is currently pegged as the third largest market for e-commerce trade in the world. In fact, new figures show that Britain has become…

Now that you have finally recovered from 2018’s tumultuous holiday peak season, guess what… it’s time to start preparing for peak season 2019! Peak Success…

24/7 availability, no hold times, answer thousands of inquiries at once and all with an ever positive attitude – at a glance, chatbots have it…

In today’s increasingly digital world, consumer expectations are growing. Technological and social advances have transformed the way customers interact with brands, and a rise in…

From pop-up stores to pop-up distribution centers, temporary retail operations are taking modern retail by a storm and quickly becoming a permanent fixture.  Omni-channel advancements,…

eCommerce Packaging Needs Work eCommerce return shipments in the U.S. totaled $32 billion during the 2018 holiday season. An estimated 20-30% of those returns were…

So here we are, smack-dab in the middle of the holiday season! Holiday shipping deadlines are getting closer and closer and the PFS team continues…

This August, Debenhams announced its biggest loss in its 240-year history, £491.5 million. The iconic UK department store has since announced plans to close 15%…

Over the weekend (and over the next couple days for some procrastinators) consumers have been rushing to buy last minute costumes, filling their shopping carts…

Disclaimer: This post is not legal advice, this is for discussion purposes only. This is PFS's interpretation of the current available research. To understand how…

Has the Wayfair decision left you scratching your head? You’re not alone. Earlier this summer, the U.S. Supreme Court’s landmark South Dakota vs. Wayfair decision…

Omni-channel fulfillment has become a consumer expectation. Gone are the days when buying online and picking up in-store was an exceptional feature only offered by…

Fulfillment Technologies & Innovations Changing the Game With US eCommerce sales expected to reach $713 billion by 2022 (over $500 billion this year)1, retailers and…

As described by the Reverse Logistics Association (yes, it’s a big deal), “reverse logistics” refers to all activity associated with a product or service after…

We posted a whitepaper earlier this year that studied four different age groups and their shopping habits. Each generation displays unique characteristics, digital maturity, preferences,…

I’ll say it – I was a nerd. The feeling of a new, fat pack of PaperMate colored pens lined perfectly in a ROY-G-BIV row,…

With human-like features and a wait-free route to customer service, chatbots create dependable brand relationships with their audience. In our last chatbot post, we learned…

Who doesn’t like arriving home and seeing a package at the front door? Even if it’s something you ordered and expected, it’s still exciting. Leading…

What do headless commerce and cloud computing have in common? They are among recent eCommerce trends that are changing the face of online selling today…

In the ‘50s, it was a far-out technology confined in a humming laboratory room filled wall-to-wall with a first-generation computer. In the 80s, it was…

Blockchain. It’s being called the next generation of the Internet – a technology that will have far-reaching effects across societies, world economies, and throughout business…

It’s not too late to get in on fright night’s record popularity and drive eCommerce Halloween sales. Halloween is all about disguise – from super…

It takes a lot less brain power to watch a short video than to read a written post on the same subject, and internet users…

We’ve all heard it—it’s the age of the consumer. Shoppers want an effortless experience when clicking and flipping through sites, from the home page to…

We’ve all heard it: B2C sets the standard for B2B when creating a consumer-oriented experience. The same (or similar) strategies and insights used for B2C…