PFS 2021 Rewind

Fueled by organic growth and new client implementations, PFS’ 2021 was highlighted by continued elevated order fulfillment volumes and high execution for its clients.

Following a tumultuous 2020, the eCommerce market in 2021 brought its own set of unique challenges, as unpredictability remained. Cyber security risks,
supply chain and raw material shortages, labor uncertainty, and the ever-evolving debate on the future of brick-and-mortar retail – how retail stores should work alongside existing digital channels.

Consumer preferences are evolving to want the intimacy of a physical retail store combined with the convenience of shopping online. Furthermore, it’s not just the experience they crave, but the visibility into selecting where, when and how they purchase and receive the product – giving them the ultimate choice.

Despite the challenges, PFS helped many of its clients grow their direct-to-consumer (DTC) eCommerce channels – enabling enhanced customer experiences by providing stability and applying insight to their order fulfillment operations.

PFS Raised the Bar in 2020, and Delivered Again in 2021

Coming into 2021, PFS asked itself, “how can we follow up a record order fulfillment year?”. Uncertainties remained as to how many consumers had permanently adopted the online channel as their primary choice. Retailers and brands also sought time to deploy multi-node order fulfillment strategies to prepare themselves for future high volume, high velocity fulfillment periods, such as peak season, whilst extending customer satisfaction and growing brand trust.

Throughout the year, PFS took strategic steps to expand its fulfillment center footprint, solidify its new omnichannel fulfillment product, launch new client brands, and prepare its operations for the holiday peak season in November and December.

The result? Another record fulfillment year with some fantastic results.
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