Black Friday through Cyber Monday, 2020, was the first stress test of the capabilities retailers had put into place to address last year's anticipated crush of online orders and the corresponding avalanche of fulfillment challenges. As omnichannel retail BPO provider…
Sustainability has been a growing concern for many in recent years, but the toll of the pandemic has accelerated concerns from retailers and consumers alike. The impact our shopping habits have on the environment has never been more visible. From…
With the significant number of online retailers trading across the European Union nowadays, and more springing up as a result of the pandemic in this “digital-first” market, a number of changes will be put into circulation from the 1 July…
The reopening of the UK high street came as a momentous occasion as consumers flocked to non-essential stores for the first time after months of ongoing lockdown restrictions. Whilst online shopping became the norm over the last year, it is…
The disruption caused by COVID-19 in 2020 has amplified the struggles facing women in the workplace, and particularly woman in leadership positions. After more than a year of cancelled events, poorly planned virtual substitutions and zero face-to-face networking time, Shoptalk Meetup for Women successfully provided an opportunity for women leaders…
Download our Physical Disconnect report to establish how you can build the bridge between the digital channel and the brick-and-mortar experience, ensuring customer loyalty towards your brand no matter the situation, or disruption. Presenting a considerable and fascinating array of…
The accelerated focus on digital sales beginning in 2020 has forced luxury brands to develop new strategies to meet shifting customer expectations. Explore how luxury retailers can protect their brand in today's digital-first market by elevating the DTC experience with…
The fact that promotions can drive sales is probably as old as commerce itself. But in a digital-first, eCommerce world, the role of promotions has broadened. In addition to the affect on sales, promotions can also influence purchase timing which…
Sustainability remains high on the priority list for eCommerce for 2021. Brands and retailers need to determine their chosen strategies to remain commercially competitive, inspire interest and maintain customer loyalty. Engagement with eCommerce retailers and brands has soared in…
A look at our peak performance highlights emphasizes how a powerful trifecta of business continuity, adaptability and scalability equipped PFS clients to rise to the challenge over and over again in 2020. 2020 was a year that brought disruption of…