Footwear Fulfillment Services
Footwear presents a unique set of challenges when sold online. With expert guidance from the eCommerce specialists at PFS, you can deliver excellent customer experiences that build your brand up.
From training shoes to four-inch stilettos, PFS – Now Part of GXO has done it all. Through a combination of tailored storage solutions, quality checks, flexible returns programs and, critically, that “branded touch,” our footwear fulfillment solutions encourage loyalty through positive brand representation. Whether footwear is your primary product line or a small part of your business, we offer the expertise to ensure proper handling.
Performance running shoe brand On enlisted PFS as their UK fulfillment partner in July, 2021
As demand grew in the UK, long delivery times (5+ days) from Europe resulted in poor customer experiences. PFS’ in-country fulfillment solution enables next day shipping options and has greatly improved customer satisfaction.
During The Laver Cup 2022 in which Roger Federer played his final career match, On launched their special edition shoe, THE ROGER Advantage LC22, with great success. When demand for the shoe exceeded expectations, On looked to PFS for support. The PFS team delivered 300+ pairs of shoes overnight, working overtime to pick the order and providing real-time updates to the On team along the way – A perfect example of our team’s “Always On” attitude.
PFS helped to make the Laver Cup event a great success for us. Without the stock delivered by the team so quickly and effectively, we would have missed out on key sales for THE ROGER Advantage LC22. PFS understood our needs and have all the capabilities required in a fulfillment provider to deliver. Since July 2021, PFS has met our high expectations, and we look forward to the relationship continuing as they support our order fulfillment operations.
– Samuel Frei, Head of Operations at On
Step into premier footwear fulfillment with PFS
For eCommerce fulfillment custom designed to support footwear requirements while exceeding customer expectations, brands turn to PFS.
Effortlessly serving your customers in style, PFS offers a wide range of value-added services (VAS), including product personalization, kitting, elaborate packaging and gift wrap, sustainable materials, and more. We are your solution for DTC and B2B fulfillment.
PFS footwear fulfillment solutions support:
- Product security: From secure facilities to restricted access areas for high end brands.
- High tech inventory control: To ensure all products are stored securely and accurately tracked for loss prevention.
- Tailored storage solutions: Leveraging dense storage solutions such as box lot storage, we offer ultimate flexibility and support highly efficient order processing.
- High-touch customer service: For accurate brand representation across channels (email, chat and voice), reiterating your unique spirit and values throughout.
- Scalability to any volume: Technology driven picking, system controls, and built-in quality assurance minimize training for quick scalability, high productivity and accuracy no matter the volume.
- Sustainability: High-end, customizable brand packaging, with a variety of sustainable options.
- Transparency and flexible control: Full visibility into your operation and your own hands-on proactive solution team empower you to manage fulfillment in real time.
At PFS, our services expand beyond the distribution center to include the full suite of post-click operational requirements. This includes customer service, order management, fraud prevention and payment processing solutions that have been proven time and again throughout our 25+ years supporting brands online. With a focus on your brand across every touchpoint, we keep your individual standards front and center through every step of the post-purchase customer journey.
What is a 3PL footwear fulfillment provider?
A 3PL footwear fulfillment provider will take on all the logistical aspects of your footwear brand. Including, storage, inventory management, shipping, and returns. As well as being experts in all things footwear, your 3PL should offer value-added services and customization to fit your brand’s needs. A great 3PL can fully embrace your brand identity, accurately and effectively representing your brand with a tailored pack out solution.
Why use a footwear fulfillment provider?
A footwear 3PL can provide tailored storage solutions (such as high-density storage), high-tech inventory control, and high-touch customer service to promote positive brand representation. Along with secure facilities and restricted access areas for high-end brands, scalability to any volume, sustainable options, and full visibility into the operation. With all these footwear logistics taken care of, you are free to focus on your brand.
Do you handle returns and exchanges?
Yes, PFS provides footwear returns processing, including product inspection, refurbishment, and packaging based on your brand guidelines. We use client-defined return codes for detailed reporting and integrate with client and carrier systems for enhanced inventory visibility. Returned product is either returned to stock or managed according to your preference.
How do you handle international shipping for footwear fulfillment?
For international shipping we work with trusted partners to provide seamless cross-border shopping experiences to customers worldwide with no hidden fees upon delivery. Our multi-node footwear fulfillment solution offers fast delivery internationally, with the same care as our domestic orders.
PFS is the premier eCommerce order fulfillment provider for footwear brands selling DTC and B2B online
Want to find out more on how we can support your footwear brand?